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Important server that needs to stay up all the time so users can report problems. When you see new ticket you need to handle the ticket ASAP.
Effect: When you see new ticket, please handle it immediately so users can get answers to their questions ASAP. If you do not know what to, file the ticket accordingly so it gets escalated to the people who may be able to help. Responsible Person: Don Watrous and Hanz Makmur
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